Frequently
Asked Questions.

Zipp Scooters

Before You Start

What are the Rules for riding scooters?
What time is the service active?
How can I set up a profile on the App?
What age do I have to be?
Do I need a driver’s licence?
Is there a weight limit?
Am I insured?

How to Ride

How do I start my first ride?
How do I start the scooter?
Where can I ride?
What are Restricted Zones?
What are Slow Speed Zones?
Can I pause my ride?
Are there pause fees?
Why would I pause my ride?

Ending My Ride

How do I park the scooter?
How do I end my ride?

Problem with my Ride

My licence verification wont work. What do I do?
My driver’s licence doesn’t have a photo. What do I do?
My driver’s licence doesn’t have a photo. What do I do?
I am not able to end my ride. What do I do?
My scooter won’t work. What do I do?
I have unlocked the scooter but it wont move. Why is this?
My scooter won’t work. What do I do?
I damaged a scooter. What do I do?
I have been charged the wrong amount. What do I do?

Reserving a Scooter

Can I reserve a scooter?

Payments

How much does the service cost?
How do I pay?
I have been charged the wrong amount. What do I do?
Where is my receipt?
How do I get a refund?
How do I upload my card details?
How long do refunds to my bank account take?

Reporting

Have you witnessed Scooter Misuse?
Problem with the Scooter?
Problem with the App?

Zipp Zero

Before You Sign-up

How do I sign up?
What's included in my monthly fee?
What is the deposit?
Is there more than one type of Zipp Zero bike?
What if there is no bike in stock?
Is there a minimum rental period?
Can I test a bike before signing-up?

During my Subscription

I have signed up online – what next?
How does delivery work?
Can I have a spare battery?
How should I store the bike?
What do I do if I need a repair?
What happens if my bike gets stolen?

After my Subscription

How long does it take my deposit to be refunded?
How do I sign up again?